Refund Policy

At MB IT PARK, we value your trust and strive to ensure that you are completely satisfied with your purchases. Our return policy is designed to provide transparency and fairness for products purchased through our website or physical store. Please review the following guidelines carefully.

• Eligibility: Only items purchased directly from MB IT PARK (online or at our physical store) are eligible for return
• Proof of Purchase: A valid receipt, invoice, or order confirmation is required to process a return
• Condition of Items: Items must be returned in their original condition, including all packaging, manuals, and accessories. Products that are damaged, altered, or show signs of misuse may not qualify for a full refund

2. Return Window

• Electronics & Accessories: Returns are accepted within 7 days of purchase/delivery if the product is defective, damaged, or significantly different from its description.

3. Return Process

For Online Purchases:

• Initiate a Return: Contact our support team at [03 5937 6508] within the return window, mentioning your order number and product details.
• Packaging: Pack the item securely in its original packaging with all included accessories.
• Shipping: We will provide a return shipping label, or you may return the item to our physical store.
• Inspection & Refund: After inspection, refunds or replacements will be processed within 7 business days.

For In-Store Purchases:

• Bring the item and proof of purchase to our store within the return window.
• Our team will inspect the item and provide an immediate exchange.

• Clearance, discounted, or promotional items are non-returnable.

If you receive a product that is defective, damaged, or not what you ordered:

• Notify us within 48 hours of delivery
• We will arrange a replacement

• Processing Time: Refunds are processed within 7 business days after inspection
• Payment Method: Refunds will be credited to the original method of payment
• Partial Refunds: In cases where items are missing parts or show minor damage not caused by MB IT PARK, partial refunds may apply

If you wish to exchange a product for a different model or variation:

• Follow the standard return procedure
• Place a new order for the replacement item